Refund and Returns Policy
Welcome to Super Media Boxes! We strive to provide our customers with top-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please take a moment to review our Refund and Returns Policy to understand your rights and options in case you need to return or seek a refund for any of our products.
1. Eligibility for Returns and Refunds
1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will gladly replace the product or issue a refund after verifying the issue.
1.2. Change of Mind: If you have a change of mind about your purchase, you may request a return within 30 days of receiving the product. The product must be in its original condition, unused, and in its original packaging to be eligible for a return.
2. Non-eligible Items
Certain items are not eligible for returns or refunds due to hygiene and safety reasons. These items include but are not limited to:
- Earphones and earbuds
- Personal care products
- Software and digital products
- Consumables (e.g., batteries, printer cartridges)
3. Return Process
3.1. Contact Customer Support: To initiate a return, contact our customer support team either by email or phone. Provide the necessary details, including your order number, product information, and reason for the return.
3.2. Package the Item: Securely package the product in its original packaging, ensuring it is well protected to prevent damage during transit.
3.3. Shipping: You will be responsible for the return shipping costs, unless the return is due to a damaged or defective product. We recommend using a trackable shipping service to ensure safe delivery.
4. Refund Process
4.1. Inspection: Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.
4.2. Refund Issuance: If the return meets the eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that the processing time for refunds may vary depending on your payment provider.
5. Replacements
For damaged or defective items, we will arrange for a replacement to be sent to you at no additional cost. Replacements will be sent once we have received the returned product and verified the issue.
6. Customer Satisfaction
At Super Media Boxes, we value our customers’ satisfaction above all else. If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is a pleasant one.
7. Policy Changes
Please note that Super Media Boxes reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our current policy.
Thank you for shopping with Super Media Gadgets! We appreciate your trust and look forward to serving you with exceptional products and services.